FAQ's

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Find answers to your frequently asked questions below:

If you have nay questions about your bill, kindly visit our main reception or call 0111053040

 

Your bill will be available to you upon request and during your discharge from the hospital.

Yes you will receive a comprehensive bill with all the services received at St. Luke’s Hospital.

You can request for your current statement which you can keep track on as you receive care. Our billing team is available to help you understand your billing statement to avoid any surprises.

You can request an itemized statement by vising the billing department on the first floor of the hospital within In-patient. You can also call 0707611625 for any clarifications.

Check out the link below for Billings page.

Billings & Insurance

Primary Care

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers we  will address your essential health needs by:

Focusing on prevention and screening

Working closely with you to plan for your health

Acting as a hub for medical information with a comprehensive, accurate and secure repository for your records

Coordinating your tests, treatments, specialist visits and hospitalizations

Providing plain-spoken guidance, insight and advice

Offering cost-effective solutions to better manage medical expenses

From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold or experiencing a life-changing illness.

Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.

We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.

Membership, Insurance & Billing

The quality of your care is our highest priority, and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, we’ll do our best to fix it.

We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.

We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.

Lab Tests

We offer our members on-site laboratory services on a walk-in basis, with no need for an appointment. Our staff will put you at ease, draw your blood and collect other specimens in an anxiety-free environment, and get you on your way quickly. After we receive and review your results, we will promptly email you with our interpretation and a copy of the report.

Your health care provider will order the specific tests you need based on your age, your medications, your overall health status and the amount of time since your last set of blood tests. Young, healthy individuals may only need blood tests every five years, while patients with active medical issues may need tests annually or even more frequently. If you are interested in having specific tests performed, you can discuss them with your provider in the office or via email before coming in to have your blood drawn.

No appointment is necessary; however, tests must be ordered by your provider. You can simply walk in to the office during lab hours to have our trained on-site staff to draw blood and collect samples for diagnostic tests. If you have questions about what tests are covered by your insurance plan, we recommend you check with your insurance company.

Lab Tests

We offer our members on-site laboratory services on a walk-in basis, with no need for an appointment. Our staff will put you at ease, draw your blood and collect other specimens in an anxiety-free environment, and get you on your way quickly. After we receive and review your results, we will promptly email you with our interpretation and a copy of the report.

Your health care provider will order the specific tests you need based on your age, your medications, your overall health status and the amount of time since your last set of blood tests. Young, healthy individuals may only need blood tests every five years, while patients with active medical issues may need tests annually or even more frequently. If you are interested in having specific tests performed, you can discuss them with your provider in the office or via email before coming in to have your blood drawn.

No appointment is necessary; however, tests must be ordered by your provider. You can simply walk in to the office during lab hours to have our trained on-site staff to draw blood and collect samples for diagnostic tests. If you have questions about what tests are covered by your insurance plan, we recommend you check with your insurance company.

ANC & Maternity Packages

The STLH packages will be an enrollment service designed to make maternity care accessible, convenient, affordable and personalized for mothers.

This package is NOT an insurance policy. Membership and the associated privileges will be made accessible to each individual subscriber as per the type of package paid for by the member. Every member must be enrolled as an individual.

Packages are open to any pregnant mother without restrictions on race, gender, age, profession, religion, political affiliation or geographic area. Persons with private or public insurance as well as non-insured persons can be members.

The following personal identification info will be collected at the time of enrollment for each and every member:

Name, ID/PP No., Date Of Birth, Current Home Address (Residence), Phone No., Email Address, Place Of Work And Address (Where Applicable), Postal Address For Mailing Purposes, Gender, Religion.

Each person will be required to select their Preferred subscription package.

Enrollment will be done either:

  1. Independently online (on our website:xxxxxx). This will be put on our website pages by ICT Dpt
  2. Assisted by our call Centre customer support team

Manual enrollment or be done on our portal and payments done online to the Paybill number XYZZZZZ.

To enroll online, visit our website and click on the package tab. This will lead to the enrollment window which showcases the options available and associated eligible services.

Once a client has settled on a package, they will click on it and fill out your package details, verify the details filled, click and agree to the terms and conditions then proceed to make payments and submit your application.

No. The hospital accepts multiple types of insurance for OUR services. However, the packages are not covered by insurance companies. The package must be paid in cash.

No. Members are automatically entitled to access the covered services up to the limits stated in the package under each package.

For any services outside the stipulated member package benefits, individuals will be expected to pay either through their insurance or cash.

For pharmacy medication outside the stipulated formulary, members will pay cash, but enjoy an additional membership discount up to 10 %

For lab services and/or imaging services, the member will enjoy an additional 5 % discount any tests outside the membership package.

Yes, and within 90 days.  Access to services starts immediately after full payment.