Find answers to your frequently asked questions below:
1. Who can I contact with questions about my bill?
If you have nay questions about your bill, kindly visit our main reception or call 0111053040
2. How long does it take to be billed?
Your bill will be available to you upon request and during your discharge from the hospital.
3. Will I receive one bill for all services provided at St. Luke’s?
Yes you will receive a comprehensive bill with all the services received at St. Luke’s Hospital.
4. How do I make sure I’m not surprised by the amount of my bill?
You can request for your current statement which you can keep track on as you receive care. Our billing team is available to help you understand your billing statement to avoid any surprises.
5. How can I request an itemized statement?
You can request an itemized statement by vising the billing department on the first floor of the hospital within In-patient. You can also call 0707611625 for any clarifications.
6. How do I pay my bill?
Check out the link below for Billings page.
What is Primary Care?
The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers we will address your essential health needs by:
Focusing on prevention and screening
Working closely with you to plan for your health
Acting as a hub for medical information with a comprehensive, accurate and secure repository for your records
Coordinating your tests, treatments, specialist visits and hospitalizations
Providing plain-spoken guidance, insight and advice
Offering cost-effective solutions to better manage medical expenses
From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold or experiencing a life-changing illness.
Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.
What Should i expect from my primary care at your hospital?
We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.
Membership, Insurance & Billing
What if i am not satisfied with the care i receive?
The quality of your care is our highest priority, and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, we’ll do our best to fix it.
What insurance plans do you accept?
We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.
We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.
We offer our members on-site laboratory services on a walk-in basis, with no need for an appointment. Our staff will put you at ease, draw your blood and collect other specimens in an anxiety-free environment, and get you on your way quickly. After we receive and review your results, we will promptly email you with our interpretation and a copy of the report.
Your health care provider will order the specific tests you need based on your age, your medications, your overall health status and the amount of time since your last set of blood tests. Young, healthy individuals may only need blood tests every five years, while patients with active medical issues may need tests annually or even more frequently. If you are interested in having specific tests performed, you can discuss them with your provider in the office or via email before coming in to have your blood drawn.
Do i need to have an appointment for lab tests?
No appointment is necessary; however, tests must be ordered by your provider. You can simply walk in to the office during lab hours to have our trained on-site staff to draw blood and collect samples for diagnostic tests. If you have questions about what tests are covered by your insurance plan, we recommend you check with your insurance company.